FAQs
Welcome to our FAQ section! Here, you'll find answers to the most common questions about our products, services, and processes. If you need further assistance, we’re happy to help you personally.
Frequently Asked Questions
Iqonic.ai is an AI-powered skin analysis platform. In the pharmacy, customers use an iPad to perform an instant skin analysis through a scan. The results provide recommendations for suitable skincare products.
The skin scan is performed directly on the iPad using the front camera. Customers are guided intuitively through the application. After just a few seconds, the analysis appears on the screen.
No. The scan works completely without an app or registration. No installation is necessary.
The recommendations are based on the skin profile and come from the pharmacy’s product range or from cooperating skincare brands.
Iqonic.ai complies with GDPR requirements. No personal data is stored. The analysis is carried out anonymously.
As often as desired. There is no limit to customer use.
Ideally, in a visible location such as the entrance area or near the skincare section. We recommend adding a sign to encourage use.
Yes, upon request we provide posters, displays, and digital materials. Feel free to contact us.
No. The analysis is intended for skincare consultation and does not replace a dermatological diagnosis or treatment.
The result is displayed directly on the iPad. It is not stored. Customers can take a photo or make a note of it themselves if they wish.
Yes, however, we recommend usage from around 16 years of age. For younger individuals, please ensure parental consent.
The scan takes about 30 seconds, and the result is shown immediately.
Yes, of course. The application is self-explanatory, but staff are welcome to assist if questions arise.
Yes, we provide short introduction videos and information sheets upon request. Please contact support@sqin.co.
Yes. The AI is trained to deliver reliable results across different skin types and tones.
Please ensure the face is well-lit and fully visible. Customers should look directly into the camera without a mask or large glasses.
Currently not directly via the application. Customers can take a photo, or staff can manually note the recommendations or show suitable products.
Yes, this is highly recommended. Direct visibility of the matching products increases purchase intent.
In this case, you can order online or suggest alternatives. Another option is to consult the Iqonic.ai team to review possible product range extensions.
Yes, custom integrations are possible. Please contact support@sqin.co for more information.
We recommend a daily check for cleanliness (especially the camera) and battery status. In addition, please keep an eye out for upcoming updates.
