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  • Writer's pictureIQONIC.AI

Understanding The Customer – How Technology Drives Personalization

Updated: Feb 9

In the dynamic world of beauty, personalization has emerged as a key driver of customer engagement and loyalty. However, understanding and meeting the unique and evolving needs of each customer can be a complex task. Handling and analyzing the vast amounts of customer data required for personalization can be daunting, especially with limited resources. This makes it difficult to implement effective personalization strategies. Technology can be a helpful tool here.

Enabling personalization through AI technology

Why Do You Need Technology For Personalization?

Personalization has been one of the key driving trends in beauty for quite some time. However, the way we understand personalization has changed significantly over time.

The Evolution of Personalization
The Evolution of Personalization

Whereas in the beginning, a personalized product was simply adapted to the customer's preferences – e.g. color, scent or packaging – personalization is now a much more elaborate task. It has become a complex process that requires a deep understanding of the customer, their needs, and their behavior. This no longer necessarily means that new products are produced only for the single customer, for example through smart product suggestions. Instead, products serve not only the customer's preferences, but also their real needs, which they may not even be aware of. The result is greater customer satisfaction, trust and loyalty, and increased sales.

Technology Enabling Personalization

There are many ways in which technology can help us drive this process:

  • AI helps us analyze & understand large amounts of customer data

  • Supports the development of new customized products

  • Makes efficient product-customer matching possible

  • Enables a personalized CRM journey, leading to long-term retention and loyalty

It is clear to see that technologies like artificial intelligence can assist personalization in areas where brands and retailers often reach their limits. The future is digital – so now is the best time to integrate technology into the process!

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